Overview

Your customers are already in Mantle. Your documentation, your subscriptions, your revenue data—everything is connected. Mantle Helpdesk turns that into a superpower for support.

Instead of a disconnected ticketing system that knows nothing about your customers, you get a help desk that understands who's writing, what plan they're on, what they've done in your app, and what they've asked before. Combined with AI that actually knows your product, your team spends less time hunting for context and more time helping customers.

What makes it different

Full customer context, automatically

Every ticket arrives with the customer's complete profile attached—their subscription, plan features, recent activity, previous conversations, and timeline. No more asking "what's your store URL?" or searching across systems to figure out who they are.

AI that knows your product

Connect your documentation and codebase. When customers ask questions, AI can search your help articles, understand how your features work, and draft accurate responses. It's not generic AI—it's trained on your specific product.

Multi-channel support in one place


Email, live chat, Slack—wherever your customers reach out, tickets flow into one unified inbox. Your team sees everything in one place, with the same rich context regardless of channel.

Built-in knowledge base

Create and host documentation directly in Mantle. Your docs power AI responses, live in a searchable help center your customers can access, and improve over time based on support patterns.

Key features

Unified inbox

All tickets from all channels in one view. Filter by status, channel, customer segment, tags, or priority. See what's open, what's pending, what needs attention.

AI-powered responses

• Response suggestions — AI analyzes tickets and drafts responses based on your documentation and similar resolved tickets

• Auto-reply — Let AI handle common questions automatically, with smart escalation for complex issues

• Loops — AI tracks open questions within tickets, ensuring nothing falls through the cracks

Customer intelligence

Every ticket shows:

• Customer profile and subscription details

• Plan features and entitlements

• Previous support conversations

• Timeline of key events

• Custom fields and tags

Live chat

Real-time conversations with customers, embedded in your app via a customizable widget. Chat tickets get the same AI assistance and customer context as email.

Documentation hub

• Create and organize help articles

• Host a branded knowledge base

• AI searches docs to answer questions

• Track which articles help (and which don't)

Automation with Flows

Connect helpdesk to Mantle Flows for powerful automation:

• Auto-tag tickets based on content

• Route tickets to the right team member

• Trigger AI analysis on new tickets

• Send Slack notifications for urgent issues

• Create tasks from support patterns

Getting started

Ready to set up Mantle Helpdesk? Here's the quick path:

1. Add your documentation — Import or create help articles in a docs repository

2. Set up a channel — Configure email, chat, or Slack to receive tickets

3. Configure AI — Enable response suggestions and customize AI behavior

4. Embed the widget — Add the support widget to your app for live chat

For detailed setup instructions, check out our guides:

• Getting started with Helpdesk — Step-by-step setup guide

• Support channels — Configure email, chat, and Slack

• AI-powered support — Set up response suggestions and auto-reply

• Documentation — Create and manage your knowledge base

• Widgets — Embed support in your app

The combination of complete customer context, AI that understands your product, and tight integration with your existing Mantle data means faster resolutions, happier customers, and a support team that can focus on what matters.