Reviews
The Reviews report gives you a comprehensive view of your App Store feedback through two key visualizations: review volume trends and sentiment analysis. This helps you understand not just how many reviews you’re getting, but how customers feel about different aspects of your app.
Reviews sync automatically from your App Store listing, and the report provides insights into both the quantity and quality of your feedback over time.
Understanding your review trends
The Reviews added chart shows you the volume of reviews received over time, along with the average rating for each period. This dual view helps you track both how many reviews you’re getting and how satisfied customers are with your app.
Key insights you can gain:
Identify periods of high or low review activity
Spot trends in customer satisfaction over time
Understand how your average rating fluctuates
Track the impact of app updates or changes on customer feedback
Analyzing sentiment patterns
The sentiment chart (when available) breaks down your reviews by positive, negative, and neutral sentiment over time. You can filter this analysis by different aspects of your app:
Overall sentiment: General customer satisfaction across all aspects
Pricing sentiment: How customers feel about your pricing and value
Support sentiment: Customer satisfaction with your support experience
Usability sentiment: How customers feel about ease of use and functionality
This granular view helps you identify specific areas where customers are satisfied or struggling, allowing you to focus your improvement efforts where they’ll have the most impact.
Filtering and segmentation
Use the available filters to dive deeper into your review data:
Date range: Analyze trends over specific time periods
Customer segments: Understand how different customer groups feel about your app
Archive status: Focus on active reviews or include archived ones in your analysis
Apps: If you have multiple apps, filter to focus on specific ones
Making data-driven decisions
The Reviews report helps you make informed decisions about your app’s development and customer experience:
Product development: Use sentiment analysis to prioritize feature improvements
Support optimization: Identify common pain points from negative sentiment
Pricing strategy: Understand how customers feel about your value proposition
Customer success: Spot trends that might indicate broader satisfaction issues
By regularly monitoring this report, you can stay ahead of customer satisfaction trends and proactively address issues before they impact your app’s success.